It took us a little while to figure out what the issue actually was, but even after the Petchatz crew identified the issue, which appeared to be on my end with my router, they stuck with me to help fix it!
From the start, they provided direct phone numbers and email addresses so that we could follow up and were always keeping us updated. Stella got the hang of it right away – the treats are definitely a great incentive to come towards the camera. Had a small issue with the device and they sent me out a brand new one!
Then, on top of all of that, they sent Stella a surprise birthday present in the mail! I received my Pet Chatz as a gift and forever fell in love with it!!The camera can be used wirelessly, or you can keep it plugged in if you’re going to be gone for awhile.It stores 24 hours of activity in the cloud, and you can save whatever HD video clips you want.Using Messenger on your Mobile Device Using the Facebook Website Community Q&A Ready to take your Facebook chatting experience to the next level?You can video chat with your friends on Facebook for free using either the Facebook website or the Messenger app.Not only is this a great product, but the Petchatz company has NOT been affected by, what I consider to be, a serious decline in good customer service.